We are proud to offer international shipping services to over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers and improve delivering service beyond all expectation.
How do you ship packages?
At the moment we have warehouses in North America, Europe and Asia and we ship products from closest warehouse to customer’s address. Packages will be shipped by ePacket,EMS or through USPS depending on the weight or size of the product and the location of the warehouse.
Do you ship worldwide?
Yes. We provide free shipping on all orders to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
How long does shipping take?
SHIPPING RATES
Country Cost
Shipping Time
(Business days)
We offer two methods of transport for all orders:
A. Free shipping on all orders over $ 19.99:
United States $0: 7-30 business days
Oceania : Australia, New Zealand $0: 7-30 business days
Europe $0: 7-30 business days
North America : Canada $0: 7-30 business days
Other Countries $0: 7-30 business days
B. $8.99 for all orders less than $ 19.99:
United States $8.99: 7-30 business days
Oceania : Australia, New Zealand $8.99: 7-30 business days
Europe $8.99: 7-30 business days
North America : Canada $8.99: 7-30 business days
Other Countries $8.99: 7-30 business days
*This doesn’t include our 2-5 business day processing time
If your country is not on the list, please contact us.
How do I get the products? At home or Post Office?
We inform you that the "Free Shipping" service ensures delivery is via the post office. The products will be picked up from the post office.
HOW CAN I TRACK MY ORDER?
You can track your order on the order tracking page or use the free postal international tracking tool 17Track.net.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information, but sometimes due to free shipping tracking is not available.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
If you have any other questions, please contact us and we will do our best to help you..
Split Packages
For logistical reasons, items in the same purchase will sometimes be sent in separate packages.
In some instances, an order may be split into different packages for any of the following reasons:
- Weight limit per package. In order to provide Free Worldwide Shipping and ensure that you receive your order at earliest, we use time and cost-efficient ways of delivery.
- An item may be slightly back-ordered and shipped a later than the rest of the items in an order.
- Because we are serviced by different warehouses, an order with multiple items may be shipped from the different warehouses due to varying stock inventory between the warehouses.
Common reasons for order delay?
- Billing and shipping addresses are not the same.
- Order is pending credit approval and verification.
- A product is currently out of stock.
- An order which requires special customization.
- An order is shipped to remote countries.
- National holidays
I HAVEN'T RECEIVED MY ORDER, WHAT SHOULD I DO?
If 10 business days from the date you received the shipping confirmation passed, your order might got delayed for one of the following reasons:
- Billing and shipping addresses are not the same.
- Order is pending a security verification and approval.
- Product stock issues.
- An order which requires special customization.
- High volume of sales in holiday seasons
- Your order is shipped to a country different from US, UK, AUS, France. Orders shipped to rest of the world might take up to 10-30 business days.
WHERE IS MY ORDER COMING FROM?
In order to provide the best prices and flexible international shipping options, all orders are shipped directly from our warehouses in Europe and overseas, using a range of International couriers. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
Questions? Please contact us at info@heyydar.com and we'll get back to you within 24 hours.
I HAVEN'T RECEIVED THE PACKAGE, BUT THE TRACKING SAYS IT DID. WHY?
HEYYDAR covers a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause. In the rare case a parcel is marked as delivered by the courier, but you have yet to receive it - HEYYDAR cannot not cover the costs of reshipping the order. This only applies if the tracking details state that a delivery was made to the recipient's address (or area).
In most instances, it's found that the delivery was made, but left in an unexpected location at a recipient's address or left with a family member, roommate or neighbour. Recipients should reach out to the courier or local post office, provide them with the tracking number received via email and inquire if any additional details were left by the delivery person - e.g. "left under table on back porch."
If you find yourself in this situation please email us at info@heyydar.com and our support team will assist you as soon as possible.
Why my order has not arrived?
To avoid any unpleasant situations in which you do not receive the products, please provide all the exact dates for your order, such as: name, first name, full address (country, city, district , province, street, street number, postcode etc.), e-mail address, contact person, contact phone number, etc.
CAN I CANCEL MY ORDER?
Yes, you may request order cancellation within 24 hours of purchase. Please note: if your item has been already shipped cancellation will not be available.
CAN I SHIP PRODUCTS TO SOMEONE ELSE?
Sure. Just use the new address when checking out.
Taxes
For these methods of purchase / transport, the customs system may apply other tax burdens, as the case may be, depending on each country.
Apart from transport, are there any other charges that need to be paid if the delivery takes place outside the EU or inside the EU.
For the majority of our orders import fees are not collected. We strive to make sure import fees are prevented, in rare circumstances when it does happen, HEYYDAR is not responsible for any custom charges made in the country of destination.
