Orders are processed and fulfilled daily with the exception of weekends and public holidays.
Orders are usually shipped within 2-7 working days. Once your order has been shipped, you'll receive an email reflecting that your order has been shipped, along with tracking number(s).
Orders may not ship within 7 days due to stock issues, lack of order information, billing delays, order verification process, custom products.
International FREE Shipping (Delivery Post Office Only): 10-25 Working Days
International Express Shipping: 4-15 Working Days
Find out more about delivery to a specific country by contacting us via live chat or by email at firstname.lastname@example.org.
Please note that orders might get delayed for the following reasons:
- Billing and shipping addresses are not the same.
- High season
- The order is pending credit approval and verification.
- A product is currently out of stock.
- An order which requires customization.
- An order is shipped to a remote country.
- Order security verification
How do I get the products? At home or Post Office?
We inform you that the "Free Shipping" service ensures delivery is via the post office. The products will be picked up from the post office.
In the rare case, you're not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 15 days from receipt. Alternatively, we can issue you a store credit to place another order. In case you receive a defective/wrong sized item, the return costs to our warehouse will be fully supported by us. If the item(s) is returned for any other reason than that, the buyer supports the return costs.
If the item(s) is returned for any other reason than the article is defective, the buyer will bear the return costs.
The date of receipt of the order is considered the one reported by the system and confirmed electronically.
- For your convenience, we may choose to offer you a refund of 30% of the product value in exchange for the product to stay with you. This way, you avoid possible shipping costs and also save valuable time.
- Delivery fees such as DHL Express fees are not eligible for refunds.
- Late returns shipped beyond 15 days from receipt will not be collected and will return back to you.
- The package shows that it was not delivered, the package was not received from the courier/ picked up from the post office and it does not return to the warehouse again.
- The package was not received from the courier/ picked up from the post office, and returned again to the warehouse.
- The package looks like delivered (electronic confirmation by the system) but the customer says it was not received from the courier/ picked up from the post office and it does not return to the warehouse again.
Please note that if you wish to purchase again, the product will be resent only after you have made a new order and paid it.
The money will be refunded within max. 7 days after the notification was clarified.
Learn more on our FAQ page.