Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send the products to the address provided by e-mail..
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
In the rare case, you are not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 15 days from receipt. Alternatively, we can issue you a store credit to place another order. In case you receive a defective/wrong sized item, the return costs to our warehouse will be fully supported by us. If the item(s) is returned for any other reason than that, the buyer supports the return costs.
If the item(s) is returned for any other reason than the article is defective, the buyer will bear the return costs.
The date of receipt of the order is considered the one reported by the system and confirmed electronically.
- For your convenience, we may choose to offer you a refund of 30% of the product value in exchange for the product to stay with you. This way, you avoid possible shipping costs and save valuable time.
- Delivery fees such as DHL Express fees are not eligible for refunds.
- Late returns shipped beyond 15 days from receipt will not be collected and will return to you.
- It will be refunded 100% of the order value when:
- The package shows that it was not delivered, the package was not received from the courier/ picked up from the post office and it does not return to the warehouse again.
- It will be refunded 100% of the order value when:
- The package was not received from the courier/ picked up from the post office, and returned again to the warehouse.
- The value of the order is not returned when:
- The package looks like delivered (electronic confirmation by the system) but the customer says it was not received from the courier/ picked up from the post office and it does not return to the warehouse again.
Please note that if you wish to purchase again, the product will be resent only after you have made a new order and paid it.
The money will be refunded within max. 7 days after the notification was clarified.
WHO PAYS FOR THE RETURN?
In the rare case you receive a faulty product, or the product was shipped in a different size than the one ordered, HEYYDAR will support the return costs. If you choose to return an item for other reason than that, the return costs will be supported by the customer.
CAN I RETURN A PRODUCT?
Yes. In the rare case, you're not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 14 days from the day it was received. Alternatively, we can issue you a store credit to place another order.
For your convenience, we may choose to offer you a refund of 30% of the product value in exchange for the product to stay with you. This way, you avoid possible shipping costs and also save valuable time. If you prefer this option simply email us at firstname.lastname@example.org and we'll arrange your refund. To begin a return please visit the returns page.
Please note that Delivery fees are not eligible for refunds.
WHAT HAPPENS TO UNCLAIMED ORDERS?
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address was provided or because of refusal to pay import taxes.
Requests for refunds for unclaimed items are subject to a 30% restocking fee. You may also ask for the package to be reshipped out to you for a $30 USD re-delivery fee to cover postage costs for Standard Shipping or equivalent fee to cover the initial Express Shipping Costs if the order is reshipped again to the customer.
In case you did not receive your item, you have the right to request a refund or re-shipment within max. 60 days of placing the order. Orders that fall outside the 60 day period are not eligible for refunds or re-shipments.